Right of withdrawal

The Buyer has the right to withdraw their order, with the exceptions listed below, without giving any reason within 14 days, in accordance with Article VII.83 of the Code of Economic Law.
The withdrawal period shall expire 14 days after the day the Buyer herself/himself or a third party other than the carrier and indicated by the Buyer, takes physical possession of the product(s), or the final product (if this is an order for multiple products and whether such products are delivered separately).

To exercise their right of withdrawal, the Buyer shall notify Citypharma their decision of withdrawal of this order through an unequivocal statement by sending a registered letter with acknowledgment of receipt to Selfpharma SPRL, Place Bara 2, 1070 Brussels or by email. The Buyer may use the model withdrawal form available but this is not mandatory.

In order to comply with the withdrawal period, the Buyer just has to transmit their letter or email about the exercise of their right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

In case the buyer decides to withdraw this order, we will refund all payments received from them, except  shipping and payment costs, as follows.

The Buyer shall however bear the direct cost of returning the product(s).

If the Buyer cancels part of their order, we will refund all payments received from them for the articles in question, excluding shipping and payment costs.

We will refund the Buyer using the same means of payment that they chose for the initial transaction, unless they expressly designate a different medium; in any event, such reimbursement will not result in costs to the Buyer.

We may withhold reimbursement until we have received the goods or the Buyer has provided evidence of shipment of the goods, whichever is the earliest.

The Buyer must return the product(s) in its/their original packaging if possible, in their collection point or by post to Selfpharma SPRL (Place Bara 2, 1070 Brussels) without undue delay and, in any case, within 14 days after you have communicated us your decision to withdraw of all or part of your order. This deadline is met if the Buyer returns the product(s) before the expiry of the 14-day withdrawal period.The Buyer should request a proof of return (a label with a number) from their collection point or the post office, and carefully preserve it.

Since the Buyer is supposed to handle and inspect the product(s) with all the necessary precaution during the withdrawal period, as it would be allowed to store, the they will be liable for the depreciation of this/these product(s) resulting from the handling operations other than those necessary to establish the nature, characteristics or proper functioning. We reserve therefore the right to claim damages from the Buyer particularly in case of return of damaged, soiled or used goods, products whose packaging is not genuine, incomplete products or whose manual or accessories are missing, or finally, products damaged through negligence or misuse.

Exceptions to right of withdrawal

In accordance with the current legislation of the Code of Economic Law (Art. VI.53 §4 and 5) and the Royal Decree of 21 January 2009 (Art.29 §6) giving instructions to pharmacists, the Buyer may not exercise the right of withdrawal on:

• The supply of products liable to deteriorate or to expire rapidly (eg baby milk) (Article VI.53 §4 of CEL);
• The supply of sealed products that cannot be returned for reasons related to the protection of health or hygiene and that have been unsealed by the Buyer after delivery (Art VI.53 §5 of CEL);
• The supply of medicines and medical devices except in case of defect or if the withdrawal decision is explicitly communicated before the sending (RD. 21/09/2009 Art.29 §6).