HANDLING COMPLAINTS

HANDLING COMPLAINTS

The User may contact our customer service:

  • either from the website Selfpharma.com via the contact form (envelope at the bottom-right side);
  • or by phone from Monday to Friday (9AM to 18PM) at the following number: +32 (0) 2 520 66 55;
  • or via email.
  • or by post to Selfpharma SPRL, Place Bara 2, 1070 Brussels. 

We will do our best to find a friendly solution.

In the event of out-of-court dispute settlement, the federal authority's Consumer Mediation Service is competent to receive any request for out-of-court settlement of a consumer dispute. It will in turn either handle the request itself, or refer it to a qualified entity. You can contact the Consumer Mediation Service via this link: https://mediationconsommateur.be/en.

If the dispute is of a cross-border nature, you can also contact the European Union's online dispute resolution platform via this link: https://ec.europa.eu/odr.